An Interactive Customer Service Experience Like No Other

Receive the Frost & Sullivan 2018 Global Study: End User Priorities for Customer Engagement, as part of any complete series event registration.

TECHNOLOGY IS MOVING FAST

An era of unprecedented change is upon us, driven by the exponential acceleration of digital technologies, analytics and automation. Ignore this at your peril.

CHANGING CUSTOMERS EXPECTATIONS IS THE NORM

Customers have and will continue to move us into uncharted territory. You must be agile and influential in navigating your company through new social norms, and new customer engagement and care models.

INNOVATION IS PARAMOUNT

New products, technologies, and channels are improving the customer experience but they also create their own issues that require swift and effective resolution. Consequently you must find innovative ways to provide customer support.

PEOPLE ARE MORE IMPORTANT TO SUCCESS THAN EVER BEFORE

Next-gen mobile-first context-aware AI-driven applications are just one part of the equation. Although they enable personalization, it is your people who make it humanly possible to deliver the personal connection and bond so critical to your brand. Investment here is an imperative.

YOU STILL HAVETO BE “ALL THAT”

Amidst all the disruption, the innovation, and consumer upheaval comes the unabated demand for you and your team to be operationally efficient and effective. Plan for the “must have” people, process, and technology you need in order to meet the expectations placed on you by senior management.

Network with 150+ foward thinking executives
Network with 200+ forward thinking executives and find out what is working for them and what’s not.
25+ interactive sessions
Get actionable ideas generated in 25+ interactive sessions with highly engaged participants and incredibly candid conversations.
35+ speakers with diverse industries
Capture the experiences of 35+ speakers with diverse industries and business disciplines.
Frost & Sullivan Success Stories
Hear the success stories of industry vanguards

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

%

Executive

%

Management

%

Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Call Centers
  • Contact Centers
  • Customer Analytics
  • Customer Care
  • Customer Contact
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Customer Service
  • Customer Strategy
  • Customer Support
  • Operations
  • Quality Assurance
  • Sales & Marketing

Snapshot of our Previous Event Participants

AAA
Ace Hardware
Adidas
ADP
Aetna
Amazon
Ameren Energy
American Express
Angie’s List
Audible
Bank of America
Barclaycard
Blue Cross Blue Shield of Florida
BNY Mellon
Boeing Flight Services
Bristol-Myers Squibb
Cabela’s
Cigna Healthcare
City of Philadelphia
Coca-Cola
Consumer Financial Protection Bureau
CVS Caremark
David Yurman
DHL
Dick’s Sporting Goods
Discover Financial Services
Disney
Dow Chemical

eBay
Electronic Arts (EA)
Entergy
Eventbrite
EyeMed
Facebook
FedEx Corporation
Fidelity Investments
Florida Blue
Four Seasons
Google
Hilton
Home Depot
Homesite
Hotels.com
HP
HSN
Humana
Hyatt
ING
Intel Corporation
InterContinental Hotels Group 
Intuit
Johnson & Johnson
JPMorgan Chase
Kaiser Permanente
Kohl’s Department Stores
Kroger Food & Drug

Liberty Mutual
Lowe’s
Marriott
MasterCard
Match.com
McKesson
Metlife
Microsoft
Optum
Overstock.com
Pacific Gas and Electric
PayPal
PSEG Long Island
ResortCom
Ritz-Carlton Hotel Company
Royal Caribbean
Samsung SDS America
Schneider Electric 
Shopify
SiriusXM Radio
Southwest Airlines Company
Sprint
Square
Staples
Starbucks
State Farm
SunTrust Bank
Symantec

Target Corporation
TD Bank
The General
The Orvis Company
The Wendy’s Company
Think Company
Thomson Reuters
TIAA
Tiffany & Co
T-Mobile
Tupperware Corporation
TXU Energy
Ubisoft
UnitedHealth Group
University of Pittsburgh Medical Center
University of Wisconsin
UPS
US Airways
US Cellular
USAA
Victoria’s Secret Direct
Vitamix
Walgreens
Wal-Mart
Wells Fargo
WEX Inc.
Wyndham Vacation
Xerox
Zappos.com

Our Participants Say It Best

testimonial quote

“I can’t stop talking about the value to me this event provided, all the way up to my Chief Executive Officer!”

Tara Oglesby, Vice President, Customer Experience, Ameren Missouri

testimonial quote

“Smart and engaging C-suite talent, inserted into a power packed agenda that allowed me to learn the latest and greatest industry trends, and build valuable relationships — loved it!”

Greg Derwart, Managing Director, Administration & Customer Experience, Maryland Department of Commerce

testimonial quote

“This was my first Frost & Sullivan experience, and I wasn’t sure what to expect.  However, the entire coordination of the event, the help from the staff, and the great ‘like mind’ synergy was truly amazing.  It was a highly professional crowd and I really appreciated everyone’s concentration and focus…everyone was a true professional!”

Jim Pendergast, Senior Vice President, AARP Experience

testimonial quote

“I love the networking at Frost & Sullivan. The ability to network and make genuine connections brings value in that I feel confident I could reach out to anyone that I met to talk about a topic after the event and would reciprocate for anyone that were to contact me.”

Vice President, Enrollment & Contact Center Operations, University of Phoenix
University of Phoenix

testimonial quote

“Great interactions with leaders in the CX field as their primary responsibility. Walking away with things to think about, things to do and things to put on the road map for future strategy work.”

Vice President, Customer Service, US Cellular
US Cellular

testimonial quote

“This event provided a great venue to meet other experienced Executives in our customer experience world and allowed us the time to interact to create connections. The vendors were very low pressure and offered some great insight into the future of what customer experience will be.”

Vice President of Customer Care, Fidelity Communications

testimonial quote

“I walked away from the event with actionable intel from people in the same industry facing the same challenges. Whether having a group of peers validate some of my opinions, or adding insights into the challenges faced by others, the relationships built and takeaways for business and process improvement in my organization were well worth the trip.”

Assistant Vice President, Customer Service, Infinity Property and Casualty Corporation

testimonial quote

“The event was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the event allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.”

Director, Guest Services, Choice Hotels International
Choice Hotels

testimonial quote

“Very informative, so much to take in and great networking. So much information and great topics.”

Manager, Customer Service & Social Media, eBay
eBay logo

testimonial quote

“I received feedback and actual experience stories from others who have/are facing the same challenges. The ‘speed dating’ in particular was a great quick opportunity to learn about innovations others are rolling out that I can test in my work. Hearing the first-hand accounts of projects and approaches that worked or didn’t and lessons learned was invaluable.”

Director of Customer Service, King County Executive Office

testimonial quote

“The content of workshops that I attended were real-world problems that my organization is currently experiencing. It was great to fill up several pages of notes with ideas from industry peers.”

Vice President, Contact Center Operations, Woodspring Hotels
Woodspring Logo

Contact Us

  • This form collects your name, email and company info so we can add you to our Customer Contact East Newsletter, which provides regular insights, news and event updates. You can unsubscribe your email at any time by updating your preferences. Please check out our privacy policy on how we protect and manage your data.

Share This