An Interactive Customer Service Experience Like No Other

YOUR CUSTOMER IS YOUR TRUE NORTH

Every person, every process, every tool must embed the customer in its DNA. Ignore this at your peril.

TECHNOLOGY IS MOVING FAST

An era of unprecedented change is upon us, driven by the exponential acceleration of digital technologies. Get a grip on a fast moving landscape of solutions.

PEOPLE ARE MORE IMPORTANT TO SUCCESS THAN EVER BEFORE

Although technology is enabling personalization, it is your people who forge the customer bonds so critical to your brand. Investment here is an imperative.

INNOVATION IS PARAMOUNT

New products, technologies, and channels are improving the customer experience. You must continuously find innovative ways to provide customer support.

YOU STILL HAVE TO BE “ALL THAT”

Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.

Network with 150+ foward thinking executives

Network with 200+ forward thinking executives and find out what is working for them and what’s not.
25+ interactive sessions

Get actionable ideas generated in 25+ interactive sessions with highly engaged participants and incredibly candid conversations.
35+ speakers with diverse industries

Capture the experiences of 35+ speakers with diverse industries and business disciplines.
Hear the success stories of industry vanguards.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Call Centers
  • Contact Centers
  • Customer Analytics
  • Customer Care
  • Customer Contact
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Customer Service
  • Customer Strategy
  • Customer Support
  • Operations
  • Quality Assurance

Snapshot of Who’s Participating

Our Participants Say It Best

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“I can’t stop talking about the value to me this event provided, all the way up to my Chief Executive Officer!”

Tara Oglesby, Vice President, Customer Experience, Ameren Missouri

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“Smart and engaging C-suite talent, inserted into a power packed agenda that allowed me to learn the latest and greatest industry trends, and build valuable relationships — loved it!”

Greg Derwart, Managing Director, Administration & Customer Experience, Maryland Department of Commerce

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“This was my first Frost & Sullivan experience, and I wasn’t sure what to expect.  However, the entire coordination of the event, the help from the staff, and the great ‘like mind’ synergy was truly amazing.  It was a highly professional crowd and I really appreciated everyone’s concentration and focus…everyone was a true professional!”

Jim Pendergast, Senior Vice President, AARP Experience

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“I love the networking at Frost & Sullivan. The ability to network and make genuine connections brings value in that I feel confident I could reach out to anyone that I met to talk about a topic after the event and would reciprocate for anyone that were to contact me.”

Vice President, Enrollment & Contact Center Operations, University of Phoenix
University of Phoenix

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“Great interactions with leaders in the CX field as their primary responsibility. Walking away with things to think about, things to do and things to put on the road map for future strategy work.”

Vice President, Customer Service, US Cellular
US Cellular

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“This event provided a great venue to meet other experienced Executives in our customer experience world and allowed us the time to interact to create connections. The vendors were very low pressure and offered some great insight into the future of what customer experience will be.”

Vice President of Customer Care, Fidelity Communications

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“I walked away from the event with actionable intel from people in the same industry facing the same challenges. Whether having a group of peers validate some of my opinions, or adding insights into the challenges faced by others, the relationships built and takeaways for business and process improvement in my organization were well worth the trip.”

Assistant Vice President, Customer Service, Infinity Property and Casualty Corporation

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“The event was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the event allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.”

Director, Guest Services, Choice Hotels International
Choice Hotels

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“Very informative, so much to take in and great networking. So much information and great topics.”

Manager, Customer Service & Social Media, eBay
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“I received feedback and actual experience stories from others who have/are facing the same challenges. The ‘speed dating’ in particular was a great quick opportunity to learn about innovations others are rolling out that I can test in my work. Hearing the first-hand accounts of projects and approaches that worked or didn’t and lessons learned was invaluable.”

Director of Customer Service, King County Executive Office

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“The content of workshops that I attended were real-world problems that my organization is currently experiencing. It was great to fill up several pages of notes with ideas from industry peers.”

Vice President, Contact Center Operations, Woodspring Hotels
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