2018 Featured Sponsors

24-7 Intouch

24-7 Intouch is a global contact center outsourcing company that delivers customizable, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management.

Alcorica

At Alorica, we only do one thing—make lives better, one interaction at a time. Alorica provides a host of world-class customer service solutions, including acquisition, sales, customer relationship management and back office support. We are headquartered in Irvine, CA, with employees in hundreds of locations around the globe.

Arise

Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based enablement platform connects companies seeking outsourced BPO solutions to a nationwide network of virtual service providers. Built to scale, Arise provides a superior solution for innovative enterprises from startups to Fortune 500.

Aspect

Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native contact center interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience.
 

Bold360

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human.

Callzilla

Callzilla: Your Quality-First Contact Center, is an Award-winning BPO provider that “raises the bar” on performance resulting in a “better customer experience”. This is what separates us from others in the “cluttered” BPO space. Languages Supported include: English, Spanish & French. Channels Supported: Voice, Chat, Email, Social Media, Text.

Cicero

Cicero provides desktop process automation and analytics software that help organizations isolate issues and automate employee tasks in the contact center and back office. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero software to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience.

ConvergeOne

ConvergeOne is a leading global IT service provider. Our comprehensive portfolio includes collaboration, enterprise networking, data center, cloud and security solutions which provides one of the broadest and deepest solution offerings in the industry. Our highly certified technical team supports clients throughout the project lifecycle, from consultation and design to implementation, optimization, and ongoing management.

Five9

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based solutions to the cloud.

Genesys

At Genesys we have been dedicated to helping organizations of all sizes deliver exceptional customer experiences. For over 25 years, we’ve delivered customer engagement, employee engagement, and business optimization solutions that have enabled great customer relationships and business results.

HGS

HGS provides business process management (BPM) services from traditional voice contact centers to digital, back-office, and marketing solutions. With 44,200 employees in 68 worldwide locations, HGS expertise spans industries that include telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods, and the public sector.
 

ibex

ibex provides the Customer Lifecycle Experience (CLX) suite, an end-to-end solution set to help leading brands acquire, support, and engage their customers. The CLX suite combines powerful digital marketing tools, global BPO infrastructure, and an advanced Customer Experience Management platform, for transformational customer acquisition, engagement, and growth.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

Jacada

At Jacada, we help enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks, to fully automated self-service, we enable autonomous customer experience. Our 25 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower TCO.

PEGA

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Using AI-powered Workforce Intelligence and Robotic Automation, Pega Customer Service leverages real-time and historical insights to optimize your agent workforce for improved productivity, retention, and customer experience.

Pipkins Inc.

Pipkins Inc., founded in 1983, is the leading supplier of workforce management software and services to the call center industry, providing sophisticated forecasting and scheduling technology. Pipkins forecasts and schedules more than 300,000 agents in over 700 locations across all industries worldwide. They are headquartered in St. Louis, Missouri.
 

PTP

PTP collaborates with leading businesses to develop results-driven technology solutions that transform customer experience. PTP stays connected to your business drivers while enabling a 360° view of the customer to increase engagement enterprise wide by optimizing technology and business processes to breakdown silos and enhance customer connections through seamless omni-channel communication.
 

Salesforce

Salesforce.com is the enterprise cloud computing leader. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.

SmartAction

SmartAction is the leading provider of AI-powered customer self-service solutions. Our cloud-based platform is built for enterprises to satisfy growing expectations for self-service. We focus on building an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, social media, and mobile.

Teleperformance

Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition, digital solutions, analytics, back office and other specialized services. We are a team of 217,000 people across 340 sites in 74 countries providing support in 265 different languages.

Tethr

Tethr helps organizations unlock value from the voice channel. Tethr’s communications intelligence platform combines powerful AI and a decade of customer research to analyze phone calls and offer insights that can improve sales, loyalty, efficiency and compliance.

TTEC

TTEC (previously known as TeleTech) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences. With more than 49,000 employees and 85 customer engagement centers around the world, we offer customer care and tech support, customer acquisition and retention,CX consulting and omnichannel technology.

Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together for all channels, interactions, applications and platforms with a single agent desktop and management simplicity. Organizations worldwide benefit from Upstream Works solutions, connecting and transforming every customer experience.
 

Verint

Verint® is a global leader in Actionable Intelligence® solutions. Our portfolio includes Customer Engagement Optimization software and services that capitalize on solutions from KANA®, A Verint Company to help organizations enrich customer interactions across communications channels, optimize their workforces, and improve business processes.

VHT

VHT believes that delivering an exceptional customer experience doesn’t have to be difficult. Every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship. VHT offers complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue opportunities.

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