Our Insightful & Visionary Speakers
2018 Keynote Speakers
Senior Vice President, Customer, Brand and Technology, Safelite Group
Renee Cacchillo is Senior Vice President of Customer, Brand and Technology at Safelite Group, a multifaceted auto glass and claims management service organization based in Columbus, Ohio.
Michael O. "Coop" Cooper
Founder, Innovators + Influencers
Michael O. “Coop” Cooper is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment.
Head of Customer Insight & Futures, BT Global Services Innovation Team
Dr. Nicola Millard heads up Customer Insight & Futures in BT’s Global Services Innovation Team. Despite working for a technology company, Nicola isn’t a technologist and combines psychology with futurology to try and anticipate
Managing Director, Administration and Customer Experience, Maryland Department of Commerce
Greg Derwart is a senior operations executive with over 25 years of professional experience in the private sector, government and nonprofit arenas. He serves as Managing Director for the Maryland Department of Commerce. In addition to heading up the Department’s Administration and Technology team, he is also taking a leadership role in corporate culture and customer experience, including Governor Hogan’s statewide customer service initiative.
Senior Vice President, National Implementation Manager, Wells Fargo
Vice President, Digital Transformation, Frost & Sullivan
28 years of Business & Management experience. Expertise in:
– Management – Website Design/Management
– Marketing & Communications – Incentive and HR accounting
– Process Improvement – Employee Growth & Development
– Business Planning – Corporate Strategy Development