Facilitators From Our Previous Customer Contact East Event

Mike Asebrook

Mike Asebrook

Director, Product Marketing, Pega

Mike Asebrook is a Product Marketing Director for Pega’s Customer Service solution, enabling the vision and go-to-market strategy.

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Stacey Barker

Stacey Barker

Director of Digital, H&R Block

Stacey Barker is the Director of H&R Block’s Digital Tax Client Service Organization. She leads client support initiatives for the company’s growing do-it yourself digital tax business, supporting more than 7 million clients. Additionally, she oversees the Social Media team focused on support for Facebook and Twitter.

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Ashish Bisaria

Ashish Bisaria

Senior Vice President, Alorica

Neil Crane

Neil Crane

Vice President of IT and Product, Cicero

Mr. Crane’s experience spans nearly 25 years of technology change during which he has designed and overseen the implementation of enterprise computing systems for Fortune 100 companies on the leading edge of technology adoption, providing common-sense, value for money, process integration solutions.

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Jon Fischer

Jon Fischer

Strategic Director, WFO, Aspect

Jonathan Fischer

Jonathan Fischer

Senior Field Marketing Manager

Jon Fischer is a 20-year veteran in Sales, Sales Management and Operations. He graduated from Marquette University Business School with a degree in Finance. Prior to joining Aspect Software in 2017 his career spanned the spectrum in the Financial

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Emily Gray

Emily Gray

Director, Account Management, Interactions

Nicole Granucci

Nicole Granucci

Director, Product Marketing, Service Cloud, Salesforce

Nicole Granucci is the Trailblazer Community lead for Service Cloud product marketing, where she focuses on customer community engagement and driving end user adoption of the Salesforce for Service platform.

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Chad Hendren

Chad Hendren

Vice President and General Manager, Customer Experience Solutions, VHT

Ted Hunting

Ted Hunting

Vice President, North American Marketing, Genesys

• Genesys: Led North America and Asia Pacific Field Marketing and Global Demand Gen at #1 marketshare cloud and on-premise contact center software company
• Genesys: Over last 5 years drove 70%+ of company’s global Marketing Leads and Opportunities provided to Sales.
• Genesys: Chosen to lead marketing launch of our new high-end cloud and mid-market solutions and lead/create Genesys’ first global demand gen campaigns.

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Lauren Kindzierski

Lauren Kindzierski

Vice President of Solutions & Capabilities, HGS

Lauren Kindzierski holds the role of VP of Solutions & Capabilities at HGS. Lauren plays a significant part in innovating new and existing solution offerings at HGS by leveraging technologies such as – social, mobile, video, sms, automation, and analytics – to keep her company up-to-date with the latest market trends and demand. 

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Rob McDougall

Rob McDougall

Chief Executive Officer, Upstream Works Software

Rob is an accomplished contact centre leader and catalyst for change with a track record raising industry awareness of first call resolution for enhanced agent and customer experience.

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Lynn Olson

Lynn Olson

Vice President, Customer Experience, PTP

Lynn Olson is passionate about delivering great customer experiences. As Vice President of Sales and Marketing at PTP, she has built a team and a culture that puts the customer at the heart of every endeavor. Lynn has consulted with many fortune 500 clients, developing innovative ways to create and sustain a better experience for their customers with measurable results.

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Rachel Pace-Maron

Rachel Pace-Maron

Senior Solutions Consultant, Bold360

Greg Presayzen

Greg Presayzen

Senior Solutions Consultant, Bold360

Greg Presayzen is a passionate, and results-driven Senior Solution Consultant with 15+ years of highly successful experience in the software industry. Having worked with many Fortune 100 companies across the globe, what he does best is help customers realize their vision and help them achieve business value from Cloud (private/hybrid), Mobile, SaaS, Analytics, ECM, Cognitive/AI (Watson API’s &Nanorep), IoT, Collaboration and Customer Engagement Solutions.

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Morgan Stewart

Morgan Stewart

Vice President, Marketing, 24-7 Intouch

Charlie Schrier

Charlie Schrier

Director of Content and Product Marketing, SmartAction

Charlie Schrier is the Director of Product Marketing for SmartAction, where he is responsible for identifying market trends and competitive advantages that lead brands to stay ahead of the curve. He works closely with Product and Sales teams to build multi-media materials that enable the company to grow. Prior to SmartAction, Charlie completed his MBA from Loyola Marymount University, where he helped launch two small businesses and performed user experience consulting work for a top visual effects company.

Amit Shankardass

Amit Shankardass

Executive Vice President, Worldwide Market Engagement, Teleperformance

With a focus on thinking like a customer, Amit brings a tenured history in the Business Process Outsourcing (BPO) arena having served in multiple roles in strategic planning, marketing, sales, product development and operations with leading global service providers.

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Kumaran Shanmuhan

Kumaran Shanmuhan

Vice President of Solutions, Jacada

Kumaran heads up solution marketing and solution consulting at Jacada to influence product innovation and go-to-market strategy for Jacada’s pioneering solutions.

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Greg Sherry

Greg Sherry

Vice President, Marketing, Verint Systems

Greg serves as vice president marketing at Verint Systems, a global leader in workforce engagement, automation, AI, fraud/risk and intelligent solutions.

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Kathy Sobus

Kathy Sobus

Director, Customer Experience Consulting, Converge One

As the Practice Director of Customer Experience for ConvergeOne, Kathy Sobus leads a team with extensive experience in the contact center business and drives strategic alliances and partnerships with various vendors and providers. She is an expert in the area of customer experience and helps clients enhance their contact centers to more effectively respond to their customers’ ever-changing needs.

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Sharron Stillwell

Sharron Stillwell

Executive Director, At Home Operations, TTEC

Sharron Stillwell is the Executive Director for TTEC’s At-Home Operations Support Team. She is responsible for the overarching strategy and governance for the at-home team, focusing heavily on operational excellence, communication and consistent practices and procedures. She is heavily engaged in ramping new business.

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Neal Topf

Neal Topf

President, Callzilla

Neal Topf co-founded Callzilla, a nearshore inbound contact center that leads its industry in First Call Resolution and agent retention. Since 2005, the company has been compared to just about every contact center in the world, on every conceivable metric, and been chosen by the world’s leading brands.

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Doug Hoffschwelle

Doug Hoffschwelle

Global BPO, Customer Experience Leader, ibex

Jim Whatton

Jim Whatton

Vice President, Solution Consulting, Genesys

Jim Whatton is VP of Solutions Consultants is focused on improving Customer eXperience in contact center using the Genesys Contact Center platform. Jim has over 15 years of sales engineering experience in the contact center space.

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