Facilitators

Harold Baldauf

Harold Baldauf

Chief Operating Officer, CardWorks

Ashish Bisaria

Ashish Bisaria

Senior Vice President, Alorica

Ashish Bisaria

Ashish Bisaria

Senior Vice President, Alorica

Annick Duffy

Annick Duffy

Managing Director, Workforce Optimization, Aspect

Dan Fox

Dan Fox

Senior Field Marketing Manager

Dan Fox serves as Senior Field Marketing Manager at Interactions. For the past 7 years, Dan has served in a variety of roles at Interactions including sales, business development, and marketing communications. He can be reached at dfox@interactions.com.

John Gibney

John Gibney

Senior Customer Service Manager, Jarden Consumer Solutions

Nicole Granucci

Nicole Granucci

Director, Product Marketing, Service Cloud, Salesforce

Chad Hendren

Chad Hendren

Vice President and General Manager, Customer Experience Solutions, VHT

Ted Hunting

Ted Hunting

Vice President, North American Marketing, Genesys

Lauren Kindzierski

Lauren Kindzierski

Vice President of Solutions & Capabilities, HGS

Lauren Kindzierski holds the role of VP of Solutions & Capabilities at HGS. Lauren plays a significant part in innovating new and existing solution offerings at HGS by leveraging technologies such as – social, mobile, video, sms, automation, and analytics – to keep her company up-to-date with the latest market trends and demand. 

Full Bio
Fred Lee

Fred Lee

Chief Technology Officer, Gamut

Rob McDougall

Rob McDougall

Chief Executive Officer, Upstream Works Software

Lynn Olson

Lynn Olson

Vice President, Customer Experience, PTP

Greg Presayzen

Greg Presayzen

Senior Solutions Consultant, Bold360

Greg Presayzen is a passionate, and results-driven Senior Solution Consultant with 15+ years of highly successful experience in the software industry. Having worked with many Fortune 100 companies across the globe, what he does best is help customers realize their vision and help them achieve business value from Cloud (private/hybrid), Mobile, SaaS, Analytics, ECM, Cognitive/AI (Watson API’s &Nanorep), IoT, Collaboration and Customer Engagement Solutions.

Full Bio
Jason Rosser

Jason Rosser

Vice President, Operations, 24-7 Intouch

As VP of Operations, Jason leads 24-7 Intouch’s implementation projects for some of the world’s largest brands. Prior to joining 24-7 Intouch, Jason served as the Head of Customer Experience Operations at JackThreads and Head of Global Customer Care Operations at Abercrombie & Fitch, where he oversaw the Customer Engagement and fulfillment operations, Net Promoter program, customer insights and multi-lingual customer care operations.

Charlie Schrier

Charlie Schrier

Director of Content and Product Marketing, SmartAction

Charlie Schrier is the Director of Product Marketing for SmartAction, where he is responsible for identifying market trends and competitive advantages that lead brands to stay ahead of the curve. He works closely with Product and Sales teams to build multi-media materials that enable the company to grow. Prior to SmartAction, Charlie completed his MBA from Loyola Marymount University, where he helped launch two small businesses and performed user experience consulting work for a top visual effects company.

Amit Shankardass

Amit Shankardass

Executive Vice President, Marketing, Teleperformance

Greg Sherry

Greg Sherry

Vice President, Marketing, Verint Systems

Kathy Sobus

Kathy Sobus

Director, Customer Experience Consulting, Converge One

Neal Topf

Neal Topf

President, Callzilla

Jim Whatton

Jim Whatton

Vice President, Solution Consulting, Genesys