2019 Featured Sponsors

24-7 Intouch

24-7 Intouch is a global contact center outsourcing company that delivers customizable, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management.

Aceyus

Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from multiple sources, vastly improving visibility into the customer journey. Enhanced omni-channel insight and our flexible, user-friendly reporting capabilities help businesses understand and manage their customer and agent experiences.

Acquire BPO

Acquire BPO is a global outsourcer located in the US, Australia, Philippines and Dominican Republic. With 7,000+ staff and 12-years’ experience, we deliver automated, intelligent contact centre and back-office functions for global businesses. We’re on IAOP’s® best outsourcing providers’ list and Stevie’s Most Innovative Company of the Year.

Aspect

Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native contact center interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience.
 

Bold360

By leveraging the power of A.I., Bold360 helps personalize and enhance every customer engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human.

Cicero

Cicero provides desktop process automation and analytics software that help organizations isolate issues and automate employee tasks in the contact center and back office. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero software to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience.

DATAMARK

We serve as an extension to your brand. As a leading business process outsourcing (BPO) company, DATAMARK empowers Fortune 500 companies and large enterprises with the strategies, solutions, and workforce to streamline workflows, control risks and reduce costs.

Genesys

At Genesys we have been dedicated to helping organizations of all sizes deliver exceptional customer experiences. For over 25 years, we’ve delivered customer engagement, employee engagement, and business optimization solutions that have enabled great customer relationships and business results.

HGS

HGS provides business process management (BPM) services from traditional voice contact centers to digital, back-office, and marketing solutions. With 44,200 employees in 68 worldwide locations, HGS expertise spans industries that include telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods, and the public sector.
 

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly combine AI & human understanding to enable businesses & consumers to engage in productive conversations. With flexible solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings & unprecedented customer experience for some of the largest brands in the world.

Jacada

At Jacada, we help enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks, to fully automated self-service, we enable autonomous customer experience. Our 25 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower TCO.

PTP

PTP collaborates with leading businesses to develop results-driven technology solutions that transform customer experience. PTP stays connected to your business drivers while enabling a 360° view of the customer to increase engagement enterprise wide by optimizing technology and business processes to breakdown silos and enhance customer connections through seamless omni-channel communication.

SmartAction

SmartAction is the leading provider of AI-powered customer self-service solutions. Our cloud-based platform is built for enterprises to satisfy growing expectations for self-service. We focus on building an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, social media, and mobile.

SpeechIQ

SpeechIQ is a revolutionary, cost-effective speech analytics and quality management platform that makes it easy to unlock the vast amount of data within your call recordings. Now it’s easier than ever to analyze calls for call categorization, compliance, script adherence, quality assurance, sales effectiveness, and more.

Teleperformance

Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition, digital solutions, analytics, back office and other specialized services. We are a team of 223,000 passionate people working in 350 sites providing outstanding customer experience from 76 countries in 265 different languages and dialects.

TTEC

TTEC (previously known as TeleTech) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences. With more than 49,000 employees and 85 customer engagement centers around the world, we offer customer care and tech support, customer acquisition and retention,CX consulting and omnichannel technology.

Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together for all channels, interactions, applications and platforms with a single agent desktop and management simplicity. Organizations worldwide benefit from Upstream Works solutions, connecting and transforming every customer experience.

Verint

Verint® is a global leader in Actionable Intelligence® solutions. Our portfolio includes Customer Engagement Optimization software and services that capitalize on solutions from KANA®, A Verint Company to help organizations enrich customer interactions across communications channels, optimize their workforces, and improve business processes.

VHT

VHT believes that delivering an exceptional customer experience doesn’t have to be difficult. Every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship. VHT offers complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue opportunities.

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