Customer Contact Blog

Train to the Vision

Sheri Kendall Learning and Development Manager FCR     Earlier this year I was traveling to Great Falls, Montana on business. My travel began at 5 am on Sunday and included a 3-hour layover in Seattle, WA. A few minutes before my plane was scheduled to...

Key Statistics affecting customer experience

Almost every action consumers make involves a digital application, from looking for the best product, to shopping, to after-sales support, which makes up the entire customer journey. A single interaction no longer defines the entirety of a customer’s journey when...

Top 5 Best Practices for Superior Quality Management

Christina Cowell, Director, Workforce Optimization, Product Management, Aspect     It should come as no surprise that the customer experience is rapidly becoming the most important contact center objective. To make matters even more challenging, the...

Contact Us

Contact Us

Customer Contact East
7550 IH 10 West, Suite 400
San Antonio, TX 78229-5616

Phone: +1-877-463-7678
Email: events.us@frost.com

About the Event

Customer Contact East will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for realizing your Customer First vision.

© 2020 Customer Contact East. All Rights Reserved | Privacy Policy | GDPR Compliance Statement

Facebook Logo Twitter Logo

Share This