By Gary Robbins Partner, Global Brand & Demand Solutions Frost & Sullivan     As Artificial Intelligence creeps into our lives, it’s easy to envision a world where machines start to take over, calling the shots and determining the direction and...

By Nate Brown Head of Customer Experience UL EHS     This guide will serve as a comprehensive starting point for Customer Experience Management. There are more and more business leaders being called upon to guide Customer Experience (CX) initiatives. It’s no...

Navigate The New Era of Customer Engagement With Confidence The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world's foremost member-driven, global business leadership network for senior-level executives in...

By Alexander Michael Director of Consulting Frost & Sullivan     As I am writing this, the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange  has just concluded. The event took place in a fascinating location, Clontarf...

Q&A with Jerry Leisure Vice President of Customer Success Forte Labs, Incorporated     Currently Vice President, Customer Success, at Forte, a gaming technology platform, thought leader Jerry Leisure’s background spans several industries, including...

Gabriele “G” MasiliChief Technology Officer, Customer Service & Support,MicrosoftFollow G on LinkedInHear directly from Gabriele “G” Masili, Chief Technology Officer, Customer Service and Support at Microsoft, about some of his takeaways from our most...

Presenter Nate Brown, Head of Customer Experience, UL EHS      

Jerry Leisure Vice President of Customer Success Forte Labs, Incorporated   You just had that amazing first idea. The one that is going to be the foundation for the future. The future that will re-define or re-envision your product in the marketplace. You are...

Presented by April Sealy Vice President, Operations and Customer Solutions Elevate   Featured Participant Introduction Recently, members of the Customer Engagement Leadership Council gathered for a unique member benefit -- a Virtual Executive Assembly (VEA)....

Michael Pace Director, Global Member Services Virgin Pulse     Consider the story of two stonemasons. You walk up to the first stonemason and ask, “Do you like your job?” He looks up at you and replies, “I’ve been building this wall for as long as I can...