Customer Contact Blog
Taking Care of the Heart of Your Company – Your Customers
Jerry Leisure Vice President of Customer Success Forte Labs, Incorporated You just had that amazing first idea. The one that is going to be the foundation for the future. The future that will re-define or re-envision your product in the marketplace. You are...
Virtual Executive Assembly Brief: Agent Culture and Engagement
Presented by April Sealy Vice President, Operations and Customer Solutions Elevate Featured Participant Introduction Recently, members of the Customer Engagement Leadership Council gathered for a unique member benefit -- a Virtual Executive Assembly (VEA)....
![What Are You Building? I’m Building a [Customer Service] Cathedral](https://www.customercontacteast.com/wp-content/uploads/2019/05/Michael-Pace.jpg)
What Are You Building? I’m Building a [Customer Service] Cathedral
Michael Pace Director, Global Member Services Virgin Pulse Consider the story of two stonemasons. You walk up to the first stonemason and ask, “Do you like your job?” He looks up at you and replies, “I’ve been building this wall for as long as I can...
Keynote Presentation: Saving The Customer Experience, One Contact Center At A Time
Nate Brown Head of Customer Experience UL EHS
Train to the Vision
Sheri Kendall Learning and Development Manager FCR Earlier this year I was traveling to Great Falls, Montana on business. My travel began at 5 am on Sunday and included a 3-hour layover in Seattle, WA. A few minutes before my plane was scheduled to...
Creating A Global Customer Experience Your Company Expands Operations
When a company finds themselves with the capability of globally expanding their operations, it typically indicates they are successfully servicing their customer base. While this signals business accomplishments, moving forward with expansion can complicate the...
Employee Retention Rate: An Overlooked Factor in Creating Better Customer Satisfaction Rates
Companies face many challenges on a daily basis. One of the most prominent is adhering to customer’s demands and tendencies in order to yield favorable customer satisfaction rates. Companies make many strides to increase customer satisfaction to include improving...
Key Statistics affecting customer experience
Almost every action consumers make involves a digital application, from looking for the best product, to shopping, to after-sales support, which makes up the entire customer journey. A single interaction no longer defines the entirety of a customer’s journey when...
Leveraging AI and robotic process automation technology to personalize customer experience
Customers want to get personalized experiences whenever they engage with companies and brands. This is the norm today. Customer experience is not just the sale itself but it starts from the moment they land on your site, to after sales. A pleasant customer journey can...
Creating A Global Customer Experience Your Company Expands Operations
When a company finds themselves with the capability of globally expanding their operations, it typically indicates they are successfully servicing their customer base. While this signals business accomplishments, moving forward with expansion can complicate the...