Fort Lauderdale Marriott Harbor Beach Resort & Spa, FL | April 26-29, 2020

Realizing Your Customer First Vision


Strategic Boardroom Conversations

Analytics and AI

Strategic Vision

Agents and Automation

Strategic Vision

Efficiency and Effectiveness

Strategic Vision

Multichannel and Omnichannel

Strategic Vision

Customer and Digital Experiences

Customer Contact East Prepares you for
the Future of Customer Care

This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Customer Contact East provides pragmatic real world experiences, insight, best practices and tools for realizing your Customer First vision.









A Can't Miss Event. Expect the Unexpected

Snapshot of Previous Event Participants

Our Participants Say It Best

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“I can’t stop talking about the value to me this event provided, all the way up to my Chief Executive Officer!”

Tara Oglesby, Vice President, Customer Experience, Ameren Missouri

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“Smart and engaging C-suite talent, inserted into a power packed agenda that allowed me to learn the latest and greatest industry trends, and build valuable relationships — loved it!”

Greg Derwart, Managing Director, Administration & Customer Experience, Maryland Department of Commerce

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“This was my first Frost & Sullivan experience, and I wasn’t sure what to expect.  However, the entire coordination of the event, the help from the staff, and the great ‘like mind’ synergy was truly amazing.  It was a highly professional crowd and I really appreciated everyone’s concentration and focus…everyone was a true professional!”

Jim Pendergast, Senior Vice President, AARP Experience

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“I love the networking at Frost & Sullivan. The ability to network and make genuine connections brings value in that I feel confident I could reach out to anyone that I met to talk about a topic after the event and would reciprocate for anyone that were to contact me.”

Vice President, Enrollment & Contact Center Operations, University of Phoenix
University of Phoenix

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“Great interactions with leaders in the CX field as their primary responsibility. Walking away with things to think about, things to do and things to put on the road map for future strategy work.”

Vice President, Customer Service, US Cellular
US Cellular

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“This event provided a great venue to meet other experienced Executives in our customer experience world and allowed us the time to interact to create connections. The vendors were very low pressure and offered some great insight into the future of what customer experience will be.”

Vice President of Customer Care, Fidelity Communications

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“I walked away from the event with actionable intel from people in the same industry facing the same challenges. Whether having a group of peers validate some of my opinions, or adding insights into the challenges faced by others, the relationships built and takeaways for business and process improvement in my organization were well worth the trip.”

Assistant Vice President, Customer Service, Infinity Property and Casualty Corporation

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“The event was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the event allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.”

Director, Guest Services, Choice Hotels International
Choice Hotels

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“Very informative, so much to take in and great networking. So much information and great topics.”

Manager, Customer Service & Social Media, eBay
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“I received feedback and actual experience stories from others who have/are facing the same challenges. The ‘speed dating’ in particular was a great quick opportunity to learn about innovations others are rolling out that I can test in my work. Hearing the first-hand accounts of projects and approaches that worked or didn’t and lessons learned was invaluable.”

Director of Customer Service, King County Executive Office

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“The content of workshops that I attended were real-world problems that my organization is currently experiencing. It was great to fill up several pages of notes with ideas from industry peers.”

Vice President, Contact Center Operations, Woodspring Hotels
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