Vice President, IT and Product, Cicero
Mr. Crane’s experience spans nearly 25 years of technology change during which he has designed and overseen the implementation of enterprise computing systems for Fortune 100 companies on the leading edge of technology adoption, providing common-sense, value for money, process integration solutions.
Vice President of Solutions & Product Marketing, HGS
Lauren Kindzierski holds the role of VP of Solutions & Capabilities at HGS. Lauren plays a significant part in innovating new and existing solution offerings at HGS by leveraging technologies such as – social, mobile, video, sms, automation, and analytics – to keep her company up-to-date with the latest market trends and demand.
Chief Executive Officer, Upstream Works Software
What Inspires You?
Campfires, guitars and improving customer experience for everyone.
Rob McDougall is the Chief Executive Officer at Upstream Works Software. Rob has been providing customer care solutions for over 25 years, creating real world, road tested solutions that meet the needs of the market, partners, and customers.
Vice President, Insights & Analytics, 24-7 Intouch
As VP Insights & Analytics, Sigrid provides oversight into analytics to drive true ‘insight’ to improve 24-7 Intouch client programs and overall business. She also provides a unique lens into data analytics, looking to data insights that matter to the business and its success.
Director of Marketing, SmartAction
Charlie Schrier is the Director of Product Marketing for SmartAction, where he is responsible for identifying market trends and competitive advantages that lead brands to stay ahead of the curve. He works closely with Product and Sales teams to build multi-media materials that enable the company to grow. Prior to SmartAction, Charlie completed his MBA from Loyola Marymount University, where he helped launch two small businesses and performed user experience consulting work for a top visual effects company.
Senior Director, Customer Experience Strategy, ConvergeOne
As the Practice Director of Customer Experience for ConvergeOne, Kathy Sobus leads a team with extensive experience in the contact center business and drives strategic alliances and partnerships with various vendors and providers. She is an expert in the area of customer experience and helps clients enhance their contact centers to more effectively respond to their customers’ ever-changing needs.