15TH ANNUAL CUSTOMER CONTACT EAST EXECUTIVE MINDXCHANGE ADVISORY BOARD

An Event Shaped by a Community of Your Peers!
Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.

Advisory Board

Kelley Bond

Kelley Bond

Director, Customer Care Operations, WalMart

Customer Engagement Leadership Council Member

Bio is forthcoming.

Klaus Buellesbach

Klaus Buellesbach

Director, Ace Care Center & Deployment, Ace Hardware Corp.

Bio is forthcoming.

Sam Carrington

Sam Carrington

Help and Service Design Manager, Lyft

Bio is forthcoming.

Sue Cloutier

Sue Cloutier

Manager, Operations, Mayo Clinic

Customer Engagement Leadership Council Member

Bio is forthcoming.

Greg Dewart

Greg Dewart

Managing Director, Administration & Customer Experience, State of Maryland

Bio is forthcoming.

Jesse Hanz

Jesse Hanz

Director, Experience Centers, Schneider Electric

Bio is forthcoming.

Eileen Lash

Eileen Lash

Managing Director, National Contact Center, TIAA

Customer Engagement Leadership Council Member

Bio is forthcoming.

Stephen Loynd

Stephen Loynd

Global Program Director, Digital Transformation Practice, Frost & Sullivan

Bio is forthcoming.

Raquel Macarthy

Raquel Macarthy

Customer Experience Director, Replacements, Ltds

Customer Engagement Leadership Council Member

Bio is forthcoming.

William McGovern

William McGovern

Director, Support Services & Customer Experience Lead, ABB US

Bio is forthcoming.

Derek Pawsey

Derek Pawsey

Vice President, Customer Success, Avanti

Bio is forthcoming.

David Richardson

David Richardson

Vice President, Customer Service, Infinity Insurance Company

Customer Engagement Leadership Council Member

Bio is forthcoming.

Dave Russo

Dave Russo

Senior Vice President, Services Operations and Support, Erie Insurance

Customer Engagement Leadership Council Member

Bio is forthcoming.

Steve Schneider

Steve Schneider

Head of Contact Center Delivery, Aetna Health Plans

Customer Engagement Leadership Council Member

Bio is forthcoming.

Andrew Turner

Andrew Turner

Senior Vice President, Customer Experience, Cenveo

Bio is forthcoming.

James Vick

James Vick

Vice President, Customer Service, Acer America

Customer Engagement Leadership Council Member

Bio is forthcoming.

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