The CCs are the “People’s Choice Awards” of the Customer Service industry, rewarding excellence and outstanding achievement among practitioners and service providers* across a broad range of categories.

Complete your nomination application today. All Entries must be received by May 31, 2018.
*All categories are open to practitioners. The Work Play Hard category is open to practitioners and service providers. Entries for the Work Hard Play Hard category must be received by August 31, 2018


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Work Hard, Play Hard

Instructions for submitting a video for this category are coming soon! Work Hard Play Hard entries are open to both practitioners and service providers. Entries must be received by August 31, 2018.


Digital transformation of customer experiences is a major strategic initiative for B2C and B2B organizations across industries.

The Frost & Sullivan Research and Growth Consulting practices have identified areas in which best-in-class brands continue to raise the bar for highly personalized and effortless customer experiences. By recognizing companies who are breaking new ground in customer service excellence, we aim to create a forum for celebrating and sharing best practices in the world of customer service.

Winners will also be honored at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, October 21 – 24 in Phoenix, AZ.


The CCs are made possible through the coordination of the Frost & Sullivan Customer Engagement Digital Transformation practice, Frost & Sullivan Research Insights practice and Customer Contact: A Frost & Sullivan Executive MindXchange.

For over 50 years, Frost & Sullivan has guided our clients toward transformational growth strategies by focusing on innovation opportunities driven by disruptive technologies, mega trends, emerging markets and new business models. We invest considerable resources each year to analyze best practices in innovation. As we identify companies who are excelling in their domain, we aim to recognize them for their success so that others may learn and benefit.

Who is Eligible for Nomination?

Any company that is engaged in the goal of delivering a superior customer experience is encouraged to nominate itself for accomplishments in any or multiple categories. Particular attention will be given to companies whose achievements have enabled them to set themselves apart from their competitors and that have delivered compelling value to their customers and the enterprise as a whole.

All Entries must be received by May 31, 2018.


The panel of judges will include experts from the industry and Frost & Sullivan research analysts


The CC’s identify and honor companies and teams that are leading the way in creating excellent customer experiences.

The process to enter nominations is simple.

Complete the online nomination form in any or all of the categories you wish to enter.

This entry form is a quantitative evaluation of your business’ success in the categories in which you entered. There is a flat $95 nomination fee, regardless of the number of categories you select.

Our judging panel will tabulate your score and the top ranking applicants in each category will be named winners.

There will be multiple winners in each category.

Winners in each category will be invited to complete a qualitative evaluation to be considered for the Big Kahuna recognition in each category.

There is no charge to apply for this additional level of recognition.

Winners will be honored and Big Kahuna will be announced at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange.

All Entries must be received by May 31, 2018.

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San Antonio, TX 78229-5616

Phone: +1-877-463-7678

About the Event

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