A Data-Driven Approach to Re-Engineering Your Call Center

A Data-Driven Approach to Re-Engineering Your Call Center

Many changes have been made over the years in the name of making things easier for the customer: Questions and Answers (Q&A) became Frequently Asked Questions (FAQs), which then morphed into Self Help (no initials, doomed for failure). But did those changes really...

Digital Innovation With A Soul

It has been said recently that “experience is the new brand.” According to a recent study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Our team believes this, and therefore we take the customer approach...

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Customer Contact East
7550 IH 10 West, Suite 400
San Antonio, TX 78229-5616

Phone: +1-877-463-7678
Email: events.us@frost.com

About the Event

Customer Contact East will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for realizing your Customer First vision.

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