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Lessons Learned: CX Focus Key to Successful Customer Contact Automation

by Brendan Read | Apr 11, 2017 | CCS

There is a strong sense of déjà vu arising from the conversations about whether the new wave of artificial intelligence (AI)-driven chatbots and virtual assistants (VAs) will significantly reduce the need for contact center agents. After all, labor savings is a...

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About the Event

Customer Contact East will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices and tools for tools for realizing your Customer First vision.

Recent Posts

  • Top CX Takeaways from Customer Contact West: A Frost & Sullivan Executive MindXchange
  • Engineering a Culture of Security Consciousness in Customer Service
  • FUTURE FORWARD STORY Anticipating Their Every Need: Predictive, Proactive, and Personal
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